Refund policy

RETURN AND REFUND POLICY

Fluffy Bunny strives to provide products you can enjoy with confidence. Please review this policy before placing an order.

Final Sales
We do not accept returns or exchanges for change of mind, accidental purchases, or personal preferences. This includes squishies, plush toys, figurines, blind boxes, collectibles, and gift items. Exceptions for defective, damaged, or incorrect products are explained below.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, has a manufacturing defect, or is not what you ordered, contact info@fluffybunnyshop.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

Please retain the item and its packaging while we review your request. Depending on the issue and availability, we will arrange an appropriate replacement or refund.

Approved Returns
Contact us before sending anything back. If a return is required for a confirmed defect, shipping damage, or an incorrect item, we will provide return instructions and a prepaid return label. No restocking fee applies to these returns.

Blind Boxes and Mystery Products
Contents are random unless the listing states otherwise. Receiving a duplicate or a character you did not prefer does not qualify for a return or exchange. Opening the package to discover its contents does not prevent you from reporting a genuine manufacturing defect.

Squishy Care and Product Variations
Damage resulting from cutting, puncturing, excessive stretching, improper use, or failure to follow product care instructions is not covered. Normal wear is not a manufacturing defect. Color or design variations disclosed in the product listing are not defects.

Refunds
Approved refunds will be issued to the original payment method within 10 business days after our review is complete and, if a return is required, after we receive and inspect the item. Your bank or payment provider may take additional time to post the refund.

For a confirmed defective, damaged, or incorrect item, the refund includes the item price, applicable tax, and the original shipping charge attributable to that item. If the entire order is affected, the full original shipping charge will be refunded.

Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation is possible only before shipment or fulfillment and is not guaranteed. If we confirm cancellation, we will refund the canceled order to the original payment method.

Your Rights
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

Contact
Fluffy Bunny
info@fluffybunnyshop.com
https://fluffybunnyshop.com