All Sales Are Final

All sales are final. We do not accept returns or exchanges on opened or used products.

If your order arrives damaged, contains an incorrect item, or has a manufacturing defect, please contact us within the applicable time period below so our team can review the issue.

1. Shipping Damage

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the product
• Clear photos of the shipping packaging

Claims submitted after the 48-hour period may not qualify for review.

2. Manufacturing Defects

If your item has a manufacturing defect, please contact us within 7 days of delivery.

Examples may include:

• Manufacturing defects
• Missing or improperly assembled parts
• Significant product defects present upon arrival

Please include your order number, a description of the issue, and clear photos or video showing the defect.

3. Incorrect Items

If you receive an item that does not match your order, please contact us within 7 days of delivery.

Please include your order number and a photo of the item received so our team can assist you.

4. What Is Not Covered

Our policy does not cover:

• Damage caused by misuse, improper handling, or accidental damage
• Normal wear and tear
• Products that have been altered or modified
• Damage that occurs after the product has been used
• Natural changes in shape, texture, or appearance that may occur over time
• Items purchased from another retailer or seller

5. Claim Review & Resolution

Once we receive your request, our team will review the information provided and determine whether the issue qualifies under this policy.

If approved, Fluffy Bunny may provide an appropriate resolution depending on the circumstances, which may include a replacement, refund, store credit, or another suitable solution.

Please do not return any product unless our team has provided return instructions.

6. Contact Us

For return, damage, or warranty-related questions, please contact:

Fluffy Bunny Email: info@fluffybunnyshop.com

Please include your order number and any relevant photos or video when contacting us.

Thank you for choosing FluffyBunny.com